Welcome To The New Normal | The Astor Kolkata

With the sudden outbreak of COVID 19, every industry around the world is still struggling to come to the terms with it. The impact of the novel coronavirus on the hospitality sector has been quite a challenge but by overcoming all the odds, The Astor Kolkata has stepped up & fought back against the unprecedented situation with its brand new initiative.

Keeping in mind the present circumstances; the heritage hotel at Park Street has refreshed their Service Standards in readiness to ensure the highest levels of Safety & Hygiene for their guest. All their standards are in line with the guidelines issued by the Ministry of Health & Family Welfare (MoHFW), the World Health Organization (WHO), the Food Safety Standards Authority of India (FSSAI), ISHRAE (Indian Society of Heating, Refrigerating & Air Conditioning Engineers) and from Ministry of Home Affairs (MHA).

A New Beginning with the New Hospitality Experience

Very few Hotels in Kolkata have maintained their hygiene standard as per COVID-19 Guidelines but this makes The Astor Hotel class apart. From a guests check in to check out, they ensure a safe hospitality experience with extra care.

Non-invasive thermal temperature testing and Hand Sanitization are conducted for all the guests, employees, and their support partners at the Hotel Entry. All the guests and employees are advised to download the AarogyaSetu application in their smartphones / electronic devices.  As maintain a social distance is the new buzz in the new normal, employees are strictly asked to wear gloves and masks, while they greet the guests with a ‘Namaste’. Electrostatic Anverger Sprayers with MoHFW, MHA, and FDA approved disinfectants are used frequently to sanitize all the areas of the hotel. They are especially focussing on all the touchpoints and frequently sanitizing those with FDA approved chemicals. Sanitization Trays are kept at every access point of the Hotel. Constant Training is given to their employees on Food Safety, Hygiene, and Sanitisation. The Hotel rooms are deep cleaned, disinfected, and sanitized as per the COVID 19 guidelines at The Astor Kolkata. The team is focussing on each minute detail to offer a safe & hassle-free stay to the guest such as room key cards are sanitized through UV rays, only E papers are encouraged, the check-in formalities are completed online &touchless, etc. As soon as the guests enter, there is thorough disinfection of the luggage.  They are also following all guidelines from ISHRAE while operating their HVAC system.  The Astor Kolkata is also treating the Linens and Uniforms with an enhanced wash cycle, using an anti-bacterial solution.

A Safe Dining Experience

The Astor Kolkata’s renowned F & B outlets have also taken up a drastic challenge to cope with the New Normal. They are leaving no stones unturned to serve you those succulent kebabs of Kebab E Que or the refreshing Mocktails& delicious pasta from Deck 88 with the same bold flavors but following intense Safety Measures.

Non-invasive Thermal Temperature checks and Hand sanitization are conducted for all the guests and employees at the entry of all their Food and Beverage outlets. Digital menus are implemented along with Digital Payments. All the cutleries, crockeries, and glassware placed on the table are sanitized for use. Alcoholic wipes are provided at every table to clean phone, credit/debit cards, and wallets. Each section of the outlet is having team members wearing masks and gloves to serve the guests. In-room Dining and guest services are also done according to the hygiene protocols in mind.  Also, the raw materials and ingredients used in cooking are sanitized and disinfected thoroughly. Therefore, Bon Appétit with a worry!

Well, with this detailed and incredible preparation, The Astor Kolkata is all set to welcome you to New Normal. If you are planning to come here with your friends and family for a good time, come without worry. This renowned and prestigious Heritage Hotel located at the heart of Kolkata has got it all covered.

Everyone at The Astor is a housekeeper 24hrs 7 days a week.

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